If this is the case, please follow the steps in this article: Issues with WinTab32 DLL File. Replace the Wintab32.dll file (for Windows users)Ī corrupted Wintabl32.dll file may also cause the "Device disconnected" error if you can move your mouse cursor with your pen. ![]() If it works on another computer, the previous computer system may lack some components, which causes the driver to fail to connect. If you have installed the driver properly without any issues but the problem persists, please use another computer to test without installing the driver. If you are using an adapter or hub, please connect directly to your computer, if possible, or replace your adapter with a working one. If you use a desktop computer, it is better to plug it into its rear USB port. Please try connecting to another USB port on your computer or replace the USB cable if you have a spare one.Otherwise, you must try connecting to another USB port or replace the USB cable.Thus, the issue is caused by other factors. If the light turns on, the connection of the tablet, USB cable, and the computer's USB port is working normally. ![]()
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